Heroes pay 0% in fees on every reward, regardless of tier or quest type. The full reward amount is paid out to the hero. There is no hero-side platform fee.
The patron's platform fee depends on their tier. Tiers are based on completed quests with good reviews. Higher tiers pay lower fees:
| Tier | Title | Platform fee |
|---|---|---|
| Level 1 | Wanderer | 12% |
| Level 2 | Villager | 11% |
| Level 3 | Innkeeper | 10% |
| Level 4 | Merchant | 9% |
| Level 5 | Guild Master | 8.5% |
| Level 6 | Commander | 8% |
| Level 7 | Baron | 7.5% |
| Level 8 | The Sovereign | 7% |
On top of the platform fee, patrons cover the card processing and payout fees. These are pass-through costs charged by Stripe (card processing) and PayPal (hero payout). They appear as a single "Card & payout fees" line at checkout.
Approximate breakdown:
Patron total = reward amount + platform fee + card & payout fees. The hero receives the full reward amount; the platform fee covers Questyz operations; the card & payout fees go directly to the payment processors. None of the platform fee is shared with payment processors.
When a patron posts a paid quest, their card is authorized but not charged. The card is on hold for the quest amount. The patron is not actually billed until the quest is completed and approved.
The card is on hold via Stripe. The funds are not held by Questyz — Stripe is the merchant of record for the authorization. Questyz never has access to the patron's payment details; everything is tokenized through Stripe.
This is technically called secure payment hold or card authorized upfront, charged on approval. It is not "escrow" in the regulatory sense — Questyz is not a money transmitter or escrow agent. Stripe handles the payment custody.
Once a patron approves your completed quest, your payout is sent automatically via PayPal Payouts to the PayPal email (or Venmo phone) on your profile. Payouts typically arrive in your PayPal or Venmo balance shortly after approval. From there, you choose when to transfer funds to your bank account.
Add your PayPal email or Venmo phone number under Settings → Payout method. You must have this set before you can accept paid quests above $10. Item-only quests do not require a payout method.
You can also set an optional backup method (the other of PayPal/Venmo). If your primary method is temporarily unavailable, we'll automatically try the backup before queuing for manual processing.
For most payouts the funds arrive in your PayPal or Venmo within minutes of the patron's approval. Your first payout may take longer (up to an hour) due to PayPal's standard first-transaction security review. After that, payouts are typically instant.
If our automated system can't reach your account (e.g., account restricted, email/phone needs updating), your payout falls into a manual processing queue and we'll process it within 24 hours.
The patron's payment is captured but the payout is held until you add a PayPal email or Venmo phone number. You'll receive an email reminder. Once you set up your payout method, we'll process the held payout within 24 hours.
If you go more than 30 days without setting up a payout method on a completed quest, contact support — we'll work with you to arrange payment.
Charter members are users who joined Questyz before 2026-07-12. The charter bundle is a thank-you for early support and includes:
Automatic. If your account creation date is before 2026-07-12, you have charter status. There is no opt-in or signup; your benefits activate when you create the account during the charter window.
You won't be a charter member, but you'll progress through the standard tier system based on your activity. The benefits charter members got are not retroactively granted.
Quests paid in physical items (instead of money) have no fees at all. No platform fee, no card processing fee, no payout fee. The hero receives the item directly from the patron, off-platform. Questyz facilitates the matchmaking only.
Mixed quests pay both money and an item. Fees only apply to the money portion. The item portion is free.
Before accepting any item-payment quest, the hero must confirm they have reviewed the item description and any photos/video the patron provided. The exact wording depends on pickup type:
File a dispute through the platform within 14 days of the quest being marked complete. Your acceptance attestation is part of the audit trail — it establishes you saw the item as described before you committed. Patrons must still deliver the item as described regardless of attestation.
Heroes earn XP by completing quests. XP unlocks new ranks (Novice through Eternal across 20 levels). Higher ranks unlock the ability to apply to higher-tier quests posted by selective patrons. Heroes always pay 0% in fees — rank is about reputation and access, not pricing.
Patrons advance tier by posting completed quests with good reviews from heroes. Higher patron tier = lower platform fee.
To prevent abuse, only quests that meet certain conditions count toward title progression:
Your profile shows you the most common reasons quests didn't count, so you can adjust your activity if needed.
If you go more than 30 days without a qualifying activity, your tier drops one level. You'll see a warning in your profile during the 10 days before this happens. Complete one qualifying quest in the warning window to reset the clock.
Once you've ever reached B-tier (L7 Baron) or higher, you'll never drop below D-tier (L5 Guild Master) — or below the charter Merchant floor if you're a charter member.
Verification is handled by Stripe Identity. You upload a government ID + take a selfie; Stripe matches them. If verified, you get a verified badge on your profile. Questyz never sees or stores your government ID — Stripe holds those documents.
Verified means: this person matched a government ID to a selfie via Stripe Identity. It does NOT mean Questyz has reviewed their professional history, criminal background, insurance status, or licensing.
For licensed-trade categories (electrical, plumbing, HVAC, etc.), heroes can attest they hold a professional license. The platform marks the listing as self-attested but does NOT independently verify the license. Patrons should verify with the issuing state board before hiring for licensed work.
Background checks are a separate roadmap item planned for late 2026 via a background-check partner. Specific vendor and timing will be announced when finalized.
If a dispute is filed at any point after submission, the quest enters a disputed state and follows the dispute resolution process.
Free. The card authorization is voided. No charges. Quest disappears from the board.
The hero is notified. The patron's card was authorized but never captured. The authorization is voided — no charge. If the hero had already started work, they may file a dispute (rare for pre-submission cancels).
The hero submits a cancel request to the patron. The patron can:
The patron can request a hero-side cancel. After 48 hours of hero silence, the cancel auto-approves. The hero's accept is logged but no payment penalty is applied.
The 48-hour auto-approval handles this — patron silence at 48h post-submission counts as approval, and the hero is paid.
Either party can file a dispute on a completed quest within 14 days of completion. Disputes are categorized by severity:
Every action on a dispute (filing, messages, attachments, decisions) is logged. If a dispute is reopened or a user appeals a decision, the full timeline is reviewable by admin.
Open the quest from your activity feed and click File dispute. You'll choose a severity tier, write a description of the issue, and optionally attach files. Once filed, the other party is notified and the payment is paused until resolution.
Boost passes increase the visibility of a posted quest (patron side) or hero listing (hero side). There are three tiers:
| Tier | Duration | Effects |
|---|---|---|
| Basic | 24 hours | Top of the board, amber "Boosted" badge |
| Featured | 72 hours | Above Basic, purple "Featured" glow, included in homepage rotation |
| Elite | 7 days | Top of all tiers, teal "Elite" glow, prominent across the platform |
At launch, boost passes are earned only. Direct purchase will be enabled post-launch with advance notice. Earn paths active at launch:
The two are not interchangeable.
For full details, see our Privacy Policy.
To be clear about scope and avoid surprises:
Some categories require licensing that Questyz does not currently hold. The following are not permitted on the platform at launch:
Questyz uses automated keyword detection at quest creation to enforce these restrictions. Quests that contain banned terms are blocked before they can be posted. Repeated attempts to circumvent this policy may result in account termination.
A note on gaming quests. We block in-game currency sales, account sales, and login-based boosting because they almost always violate the individual game's own terms of service — putting both users at risk of bans — and are a common vector for fraud and stolen-account laundering. Legitimate game-related quests are welcome: coaching and lessons (teaching someone to play better without accessing their account), commissioned game art, and similar creative or instructional work are all allowed.
What we're working on. Questyz is actively pursuing the licensing required to support some of these categories responsibly. Alcohol delivery in particular is a category we'd like to enable through a licensed partnership or our own state-by-state ABC permits. We have no committed timeline yet, but the work is real and ongoing. We'll announce category-by-category as approvals come through. In the meantime, for alcohol delivery, services like Drizly and Saucey hold the necessary licensing in most US markets.
Why we don't allow a click-through waiver. A user-signed waiver does not make an unlicensed alcohol or controlled-substance transaction legal. Several of these categories (alcohol, tobacco, firearms, prescription drugs) are regulated at the licensing layer rather than the user consent layer — meaning even with two consenting adults, the transaction itself is unlawful without the platform or seller holding the appropriate license. Hard-blocking these categories protects both Questyz and our users from the resulting legal exposure.
For platform issues, billing questions, or to report a problem:
For account or quest-specific questions, the in-app dispute and message systems are the fastest path to resolution.
For emergencies (immediate physical safety): call 911 first. Then notify Questyz so we can support whatever follow-up is needed.